DATE: 02 April 2020
Real-time access to practice numbers and healthcare service provider data is now possible with PCNS 2.0, a new website for the Practice Code Numbering System (PCNS) recently launched by the Board of Healthcare Funders (BHF).
Additional value-added services include online user registration (for funding organisations) and secure online payment of annual licensing fees for the renewal of practice numbers (for service providers).
The new features and functionality are part of the second phase of a major system revamp, which was initiated by BHF’s PCNS division last year to ensure greater transparency between providers of healthcare services and the funding industry.
For healthcare service providers, secure online payment of annual licensing fees through the new PCNS website is a major improvement. The new e-commerce feature not only aligns a vital part of the process, it also ensures that contact information remains current and valid.
Annual renewals are required to keep service provider information up to date and ensure ongoing access to and use of practice numbers, including all associated services. However, the procedure to effect this renewal was predominantly a manual process and an administrative burden – one which members often found fault with.
As of April 2020, payment of renewal fees is just a keyboard stroke away. Healthcare service providers can simply log in to the new PCNS website, update the required account information and effect online payment of annual licensing fees.
With the PCNS 2.0 website (https://www.pcns.co.za), members also have real-time, instantaneous access to all data needed to verify practice numbers and process claim reimbursements.
Until now, users who needed to verify that a practice exists in order to process a claim experienced a 24-hour information delay. This, in turn, resulted in corresponding hold-ups with the actual processing of claims. The new PCNS 2.0 search facility operates in real time, which means that there is no delay in obtaining information.
Lastly, user registration for healthcare funding organisations has also been expedited, streamlined and simplified. Companies no longer need to contact the PCN division at BHF in order to gain access to the system. With the PCNS 2.0 website user registration can now be done online, with account approval for all new registrations done within 24 hours (business days only).