Dental Risk Company

Dental Risk Company’s (DRC) vision is to provide funders with quality and cost effective clinical and administrative services. DRC is a B-BBEE-Level 1 managed care organisation, that facilitates the full dental administration process where claims and authorisations are measured against established and regularly reviewed protocols. We have more than 1.3 million lives under clinical adjudication. We offer a variety of services such as claims, authorisations, benefit design, risk and network management where we provide customised reports that address identified issues and trends thus ensuring that our clients have differentiated and client specific benefits. DRC ensures that members receive the best possible access to dental healthcare. DRC has a well-established network of more than 2500 contracted dental practitioners across South Africa. Our provider relations ensure constant communication between DRC and the provider, and continuously manage onboarding of new providers. DRC has a call centre that attends to in-bound calls, a client services department that resolves escalations received from members and providers, and a client relations department who is responsible for handling high-level escalations. Overall, our objective is to provide patient centric healthcare access with excellence in quality, through our ability to manage dental benefits regardless of whether the member of a medical scheme visits a contracted provider or freedom of choice.

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